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Customer Testimonials

Carlene | March 30, 2017

Thank you for your customer service including the seamless delivery and pick up of the former chair.

Even though it took a while for the chair to be redone, it was well worth the wait…. I love it!

I have no hesitation in recommending and/or shopping at Decorium in the future and thanks for the coupon. 

Special appreciation to both Emily and Kasia.

Robyn| March 25, 2017

Thank you both soooooo much for fixing my ottoman.  It’s perfect. I honestly would have been happy if you’d just stuck a patch on it. I knew it wasn’t a good scene.

You guys are so skilled.  Amazing.

Truly grateful!!!!

Renata & Jeff | Feb 10, 2017

Just a quick note to let you know how much we love the couch.

We are especially impressed with the excellent customer service you have provided throughout this process.

Thank you for your persistence, consideration and care.  Please also pass our gratitude along to the manufacturers.

We’ll definitely shop at Decorium in the future.

Jon | Jan 30, 2017

My family and I recently purchased a sectional from Decorium – our second sectional purchase in the past five years.  Ellen assisted us during our first purchase, and we immediately sought her assistance once again due to how fantastic she was.

Ellen is very personable, informed and patient – taking the time to answer all of our questions, including helping us to determine the best furniture configuration for the room.

We will continue to use Ellen in the future, and would gladly recommend her to anyone who visits Decorium.

Dena| Nov 29, 2016

We had the pleasure of working with Beatrice to help us select our new coffee table. She was extremely helpful and knowledgeable about the product. We loved that she would contact us frequently to update us on our delivery date. Great service. And we are very happy with the table. Also I must acknowledge the delivery people. Super friendly. Did their job well.
Thank you.

Joan | Aug 1, 2016

‎It’s all worked out great thanks to you and Lisba! We love the bed.

Oh and the pony-tail hippie delivery guy and his helper have been terrific too!

Gert | July 29, 2016

I am writing this letter to commend all of the Decorium personnel involved in my recent purchase of a Stressless chair and ottoman from the Yonge St shop.

Chief among these remarkable persons is Lisba Selbo whose outstanding professionalism, fairness, friendliness and ceaseless efforts to satisfy my inquiries and concerns are chiefly responsible for my ultimate selection and purchase. Ms Selbo is extremely well-informed and this, combined with her expository skills, contributed very substantially indeed to my decision. She exhibits an impressively dedicated commitment to the principle of customer service. In sum, she went to extraordinary lengths to make my decision to purchase, in the end, a relatively easy one. My husband and I both agree that the Yonge St store is in very good hands.

She was much assisted in this respect by her two charming and capable assistants, Tara Lindsay and Emily Shona-Victor. Both proved very friendly, patient (I visited the shop on several occasions before ultimately purchasing), professionally well-informed and consistently cheerful in the face of my initial uncertainties. Each of them took pains to address my many questions and spent considerably more time with me than I might reasonably have expected. I could not have anticipated better customer service than they provided me. They are both to be highly commended as real credits to Decorium.

The happy experience did not end at the shop. The delivery-assembly crew consisting of  Gonzo and his partner were, to put it succinctly, perfectly punctual, polite, prepared and  pleasant. They were a real pleasure to deal with and made the delivery and assembly process totally stress-free from a customer’s point of view.

You will note that I have made repeated reference to the principle of customer service. In an age where it is at a premium, dealing with individuals such as those above is a rewarding experience, and speaks extremely well of Decorium’s  corporate ethos, which they exemplify on a daily basis.

Jai and Ella | May 30, 2016

Thank you Decorium and Lisba! We got our furniture delivered and we are quite satisfied with the product. Thanks again for your cooperation and an excellent customer service, it was worth the wait for what we got!

Marion and Daniel | April 10, 2016

We have bought several times from Decorium and seem to return when we need something special.  We found the associates to be very helpful and patient.  I like your attitude about introducing yourself to customers and then leaving them alone for awhile to shop and talk on their own.  I have always found your store to be accommodating to us and quite respectful of our wishes.  Thank you Decorium, you again met and exceeded our expectations.

Ariane | Jan 29, 2016

I would like to provide some feedback with respect to the excellent service I had when shopping for my furniture at Decorium.

I started out at the Yonge Street store and was attended to by Victoria.  I then went to your other store on Supertest Road because I wanted to see more selection and was attended to by Renata Biala.  Both women were professional and helpful and worked together cooperatively and I appreciated that as a customer.

But Renata went far beyond in providing me with excellent service.  I ordered an extra shelf for the entertainment furniture which I had bought and it was unclear to me how I was going to mount the shelf.  Renata arranged for the shelf to be installed by your shop person, Danny, I believe his name was, and was persistent in following up.  As well Danny did an excellent job in mounting the shelf.  I am so pleased with my furniture but most of all I am impressed at the outstanding service I received from your staff and have been telling my friends about it.

My sincere thanks goes to your dedicated staff

Lloyd and Cheryl | Jan 25 2016

Hi Decorum! Just a note to say that your sales ladies, Ranata and Ellen, were very helpful, knowledgeable and professional. They are a credit to your organization.

Best wishes for continued success.

Barbara | Jan 22, 2016

Thank you for your very pleasant and professional service.  Everything was done smoothly and in a timely fashion.  It was a good experience from beginning to end.

Sagit | 2015-12-04

Hi Steve I just wanted to take a minute and let you know that I absolutely love how the couches came out! I appreciate all of your help and Adriana’s help she was awesome.  You should pop by when you’re in the neighborhood and take a look at them they look awesome! I’ve already gotten a dozen compliments! Thanks again!

Debbie | 2015-11-23

I just wanted to drop a line to thank all Decorium colleagues for such an enjoyable evening at the Ornate Affair event on Thursday; and to Janice Fedak for her delightful and informative presentation.

My friend, Jean, and I were so pleased we attended and only wished we could have had more time to wander and shop.

Please would you be kind enough to convey our thanks to all the Decorium team a

We had a fun night out and we hope to see everyone in the store again soon.

Many thanks and kind regards

Alise | 2015-11-13

Thank you Decorium!

We had a great experience choosing our custom furniture options every step of the way.

From showroom to delivery your staff is friendly and helpful. We will be back soon.

Harold | 2015-10-17

Just want to let you know that our delivery went down perfect.  Your drivers were the best I have ever worked with.  Thx for all  your help,and looking forward to doing some further business with you.

Emi | 2015-10-06

I just want to say thank you to Marta for the wonderful service!  We purchased the sectional and side tables for our new home, and loving them very much. It took us more than two month to find this couch, and Decorium was our last hope, where we met Marta. Her service was excellent!! She listened to our story very carefully and gave us suggestions, and never rushed us to make a decision. She gave us time to think, also being available for any question and concern. Even after purchase, she regularly update us on our couch order.

I went to more than 10 furniture stores in city, but her service was the best!!  Also this couch is our favorite now!

Thank you very much for the wonderful service, Marta!! We love the items we purchased, and enjoying them very much now!

Laura | 2015 – 09 – 12

Hello,
I made an appt. with a design consultant to help me with furniture for my living room. The consultant was Adriana. I had brought in some colour swatches and paints,  as well as pictures on my iPad of the style and layout of my living room . Adriana was amazing in helping me pick the occasional chairs and the colours that matched best. She clearly knows what works and spent a great deal of time with me. Very patient and offered a variety of choices. I will definitely be back.

Cathy | 2015-03-23

Decorium’s service was great the stool I ordered was delivered early in the morning which worked well for me.  Both of the gentlemen that did the delivery were very polite

I also used your customer service for an issue I was having with a previous order and I had with Kasia; and she was just awesome.  Very helpful and solved my problem.  She phoned me back when she said she would and was extremely helpful.  Would come back to Decorium knowing the great customer service – something a lot of companies no longer have.

Jay | 2015-02-19

My spouse and I have now bought two occasional chairs from Decorium, in the case of the first, only after extensive searches elsewhere for a similar product. Service in both cases was excellent, delivery on time and efficient, and pricing very competitive. When we need more furniture, we will return. Definitely recommended.

Doug | 2014-12-08

Thank you! My wife and I visited the Supertest store on Friday afternoon and after a quick run through, had essentially agreed that Decorium was in fact our store for furnishings! We were greeted wonderfully by Renata Biala, who could not have been nicer, nor more professional in her time with us. We had visited 3 stores prior to our visit to Decorium and, as mentioned, we’re sold! We will be dropping in very shortly to order 2 sofas and a comfy leather chair to get us moving forward at home. So glad that we dropped in, many thanks! Seasons greetings!

Albina | 2014-11-13

Dear Fil, thank you for your excellence! I placed a big buy order at Decorium last month, & Experience was brilliant: expertise; efficient; great help with shipping and most importantly knowledge and professionalism. Big thank you to Marta as well. She was pleasure to deal with. “Decorium” is definitely first choice of quality and experience when it comes to furniture!

Rein | 2014-11-06

Dear Kasia No matter how hard everyone tries, there are always times when there may be imperfections in a product, particularly if it is made half way around the world. As it happened, there was an imperfection in the couch we ordered. Decorium set out right away to correct the situation, ordering a replacement component and having a service team come to our home to correct it. it is a great testament when a company stands behind the quality of the product they are selling. We found this was the case with Decorium and we are extremely pleased with the results. We will definitely be back to Decorium for future furniture purchases. thank you

Janice | 2014-08-15

Thanks Kasia, the seats have been picked up and are great. I am truly impressed with Decorium’s customer service and pick up and delivery team. Everyone was so helpful and I look forward to shopping at the store again. Many Thanks for all your help.

Cynthia | 2014-08-06

Adrianna, thank you for all your help and advice today and yesterday. We have ,once again, had an amazing experience shopping at Decorium. I feel we accomplished so much with your help and Joe. Please pass along our thanks to Joe ( I don’t have his e mail) for his participation in helping us make decisions. We so look forward to our next visit together to continue to shop for whatever it is we might need. Yea!!! Decorium !!! And a huge yea most of all to Adriana !! Cheers

John | 2014-07-18

Hi Steve; Just a quick note to say It has been a pleasure dealing with you and your staff! The Steven Silver Bistro Set is exactly what my wife wanted. Yesterday July 17, 2014 she drove in from Kingston (our new home) to pick it up and arrived at 4:20 and your shipping department had already left. A gentleman made a call to the shipper who was at the bank and he turned around and came back to work to help my wife out! That level of customer service and dedication is unheard of in this day and age, especially from an employee, he was not the owner of the business! Thanks again, you have earned our business as a Customer for Life! John

Sarah Davies | 2013-12-05

I just wanted to tell you what a great experience I had picking up my table. Chris in receiving was amazing as was the rest of the team there. They met me with smiles and were so polite and thoughtful. The entire team made the pick up easy and I will without a doubt be a return customer. This was my first purchase from you and I look forward to many more in the years to come. Happy Holidays and a Happy New Year, Sarah Davies

Bob | 2014-06-11

Hello Mr. Forberg, The two new Stressless Magic recliners were delivered, and the two Stressless Kensington recliners were picked up, by the Decorium delivery people this afternoon. I have now spent perhaps three hours sitting in one of the Magic recliner and, at least for me, the Magic recliners are much more comfortable than the Kensington recliners. There is no feeling of anything putting pressure on my back. Once again I, and especially my back, thank you and your staff for going the extra mile to turn an unhappy customer into a happy customer. Regards Bob May 27, 2014

Marie | 2014-06-11

Dear Kasia, I wanted to take the time though to say thank you to YOU and everyone for their diligence in receiving my new chaise. It is absolutely beautiful! I am very impressed with the customer service, weekly calls and updates and hope to shop with you again in the future. Marie June 11, 2014

Rajani Liubov | 2014-01-28

I just wanted to let you know that Customer service coordinator Kasia Kerfont was very helpful , polite and appreciative of me being their customer.My Bedroom furniture had some defects , but she dealt with this issue in a very prompt and professional manner. Thank you Kasia! Also would like to mention Alla and Renata, salespersons. They are very helpful, patient and polite too! Surely will come back for more furniture to your store! Thanks again!

Nayla Badine | 2014-01-26

I had a very satisfactory experience with Decorium’s Customer Service Coordinator, Kasia Kerfont. I had brought to her attention a defect issue I was having with a leather accent chair I had purchased almost one year prior. Kasia very promptly escalated my concern with the manufacturer of the chair and within 10 days called me back to let me know that the manufacturer had indeed experienced quality issues with this product in the past. She offered me a re-selection, stating that I could choose another accent chair on my next visit to the store. If it was of lesser value, I would get a store credit. I was very happy with her advocacy on this matter and the quick turnaround time overall. She was also very kind, respectful, empathetic, and appreciative of my business. This experienced showed me that Decorium stands by their customers and cares about their experience. THANK YOU AGAIN Kasia! — Nayla

Tracy Wechsler | 2014-01-24

I just wanted to let you know how thrilled we are with all the furniture we have purchased for our living and family rooms. All the staff, especially Bill and Alla, have a wonderful demeanor and were very helpful. They took their time to help me find the exact pieces for each room and when I had a special request to customize a sofa you came through. The sofa is perfect. I am thrilled with all the pieces we have purchased. Even the people that delivered the furniture were great. Decorium is an incredible place to shop for quality home furniture.

Sarah davies | 2013-12-05

I just wanted to tell you what a great experience I had picking up my table. Chris in receiving was amazing as was the rest of the team there. They met me with smiles and were so polite and thoughtful. The entire team made the pick up easy and I will without a doubt be a return customer. This was my first purchase from you and I look forward to many more in the years to come. Happy Holidays and a Happy New Year, Sarah Davies

Rob | 2013-11-04

Had another wonderful experience with this company. The 2 delivery guys were really top notch and solidified my decision to purchase from them. From the sales to delivery and setup nothing but a great experience. Ricky and his delivery partner were great!!!

Sheldon | 2013-10-09

A blemish on my new server required repair at Decorium’s facility. Although it took some time to come to an agreement whose responsibility it would be to transport the server to your facility, Decorium did the right thing in absorbing the cost. The repair to the finish was done in a short period of time and returned to my home. I was completely satisfied with the quality of the repair. Your drivers that returned the server were courteous and installed the product in a professional manner. Thank you for your cooperation

Estelle from North York | 2013-08-20

Just a quick note to let you know what a great experience I had at your new Yonge Street store. Your Design Associate, Heather Kobyliwker, was extremely helpful, offered creative options and followed up promptly with an email the following day. If only all my retail experiences were as positive!

William from North York | 2013-08-08

After shopping around for new sofas, we did not have very pleasant experiences. When we came to Decorium we were welcomed as soon as we entered the showroom. The choices were amazing and Renata was very helpful in helping us design the sofas we purchased. She went beyond as she assisted us to redesign our new family room suggesting accent pieces and colours

Margie from North York | 2013-08-07

We are moving to a larger home and we needed quite a bit of new furniture and Renata our sales rep and Fil her manager made us feel super comfortable and really stood behind their products. The showroom is fabulous!

Carly from Etobicoke | 2013-08-07

I looked for bedroom furniture everywhere and came to decorium and feel in love instantly!! Their quality is top notch and customer service is fantastic as well. Staff is very knowledgeable and happy to help. I’ve already been back to get bar stools and coffee tables and will be back again for more!! Top notch!!

Fariha from Markham | 2013-08-07

I loved this store. I always shop here. Most of my home furniture is from them. Lovely people. The manager is a very understanding and polite person. I had a problem with something I had selected. He really helped me reselect. The designers and customer service personel go out of their way to help you. I not only bought my kitchen dining set from them but the formal one too.

Homeowner from Old Toronto | 2013-08-07

Decorium overdelivered on my high expectations! Outstanding product selection with great customer service. Selling Staff was very knowledgeable and helpful. Delivery was incredible! Called 1/2 hour before delivery came. Delivery people were very careful and gentle in the house. Thank you Decorium for making me a happy customer! Will definitely return again.