Decorium has temporarily closed for in-store shopping. Our online store is open for business 24/7.
To ensure the safety of our customers and Decorium team we have taken the following steps:
- Staff who have been travelling or are feeling unwell remain at home for a minimum of 14 days
- Delivery team will be wearing gloves
- Delivery team will be using hand sanitizer before and after each delivery
- Delivery team will be wearing face masks
- Decorium has increased the frequency of equipment cleaning
We will continue to maintain our business operations by:
- Servicing and processing all online orders and inquiries.
- Continuing to update our clients on the status of their current orders.
- Continuing to provide our clients with top quality service and status updates on delivery from our team.
- Allowing our office team and design associates to work from home to ensure you are well taken care of every step of the way.
- Updating our showroom hours via our website and social channels.
- Being available by email 24/7 at [email protected]
If you currently have a delivery or pick up scheduled, or are looking to book a delivery or pick up, please email [email protected] to confirm the approximate time of the delivery or to book a scheduled pick up time.
Are you able to ship orders with the travel restrictions?
With the new government regulations, some shipments are delayed. We are excited to receive our new introductions and our vendors are on standby to ship orders. We apologize for any delays in order delivery and will continue to update you on the status of this.
Is furniture from the United States, Asia and Europe safe?
According to Health Canada, products from countries experiencing a COVID-19 outbreak do not pose a risk. We will continue to follow the recommendations of the Public Health Agency of Canada and will keep you informed of any developments so you can shop with peace of mind.
In order to provide you with the quickest response, please refer to the emails noted below.
Delivery, pick-up and status of orders: [email protected]
General inquiries and customer care: [email protected]
Buying Department: [email protected]
Online inquiries: [email protected]
You can also reach out to us on:
We wish everyone in our extended Decorium family safety and good health during these difficult times. Together, we will come out of this stronger and united!
Save 25% off* reg priced items when you shop online!
Need help finding your perfect match?
Our design specialists are ready to help you make your home a space to love. Visit us:
*For inquiries email [email protected]. Offer not applicable to Stressless and Eq3 galleries.
Offer excludes special buy items, last call, delivery fees, protections plans,
gift certificates, and virtual design consultations.