April 2010
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We would like to thank Sita Sagarbarria for her assitance when we visited Decorium. We had previously purchased furniture from another store and were advised 8 weeks after the order that the fabric was discontinued. Sita was very helpful in assisting us with choosing fabrics in an effort to avoid re-painting the room. She was very helpful, professional and understanding of our situation.
Thank you,
Gino and Janet
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March 2010
Hi Angie,
I would like to thank you, on behalf of my Mom, for the delivery of her credenza. It appears to me that the delivery even came early. She is absolutely delighted with the product. Also, your delivery team were exceptionally helpful, efficient and clean, and yes even very friendly....they are to be commended. We had a custom furniture business in Toronto for almost 50 years, and appreciate quality, reliability and most important customer service the way it used to be. Thank you. My Mom was very happy that your delivery team moved her old HD TV, as she is awaiting a new Flat screen, and was going to sell that, that she gave it to your team.
Cheers,
Rainer & Inge
February 2010
Hello Maribeth,
Hope all is well with you. I've been traveling for a while but I meant to
send this e-mail for some time now.
I'd like to thank you and your team for your help in this matter. The repair
is absolutely beautiful and my compliments to the repair shop and Decorium.
Ths. Again.
Regards,
Alex
January 2010
Hi Steve,
Hope that all is well with you and your family. We just wanted to tell you that we are so happy with the way our dining room set looks and how it fits so nicely into our dining room. We have received so many compliments on everything!
Thanks so much,
Julia
December 2009
Steve,
Your guys were great! I am sure you know this, but very polite, courtesy to me and each other, thorough and efficient.
They allowed me to clean up as they went to keep ahead of mess before bed went in, etc. Very heavy piece (dresser) and they were very careful in the house for hardwood floors, walls, etc.
Thank you for your generosity with this process....I know that I will be doing more in the future.
Wishing you and your family a wonderful holiday season.....
Michele and Pete
November 2009
Good Evening Sita,
I have had my new sofa, chair and ottoman for a couple of weeks now and am thrilled with it!
I want to thank you for your excellent service and patience in helping me coordinate my new livingroom.
I'm looking forward to my new bed which I'm expecting in the next few weeks.
Thank you again Sita ... I couldn't have done it without you!
from Leslie
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Hi Jack
Thank you so much for your quick, thorough and professional reply.
Much appreciated.
Looking forward to spending the cash with you!!
Thanks again.
Sincerely.
Thank you for all your hard work. And all your beautiful furniture.
I could never do all this without Decorium. Your 2 installers were
FANTASTIC and worked their buns off full tilt all day.
Thank You.
Just to let you know I dropped by the store and spoke with the manager,
Karen. She very kindly cancelled the order for the nest chair. She was very understanding about
my dilemma. So, I now have a store credit and I will probably be in on Friday or Saturday.
I am thinking about a chair you have there, a smaller, leather recliner that I really like. SKU #32148.
So I will order that or something else with my credit note.
I did tell Karen to go ahead and order the bedroom set! I am very excited about it!
All the pieces will fit in the master bedroom.
I received your thank-you note, that was very kind.
I must say, everyone at Decorium has been exceptionally kind and helpful.
What a great experience!
See you again soon.
Thank you.
How are you doing? It was great meeting you and I truly appreciate
all your help and customer service regarding the Parasol Bed I
purchased yesterday. I left your store extremely happy and so did my
friend Edith. I will definitely send as many friends and family as I
can to you at Decorium.
As per our conversation, I noticed that there is a mirrored armoire on
your website that I did not see in your store. Do you have that
available? The model (sku #) on line is 900558 but I'm not sure if
that's for the bed only. Would you be able to quote me your very best
price for the night table and armoire as well. I was originally going
to mix the pieces up but I once I saw the armoire on line, I may just
come in and finish the set off if the price is reasonable.
On a different note, I referred you to my youngest brother Cristian
who is interested in the bedroom set from Aico called Palais Royale.
I just wanted to give you a heads up that he's going to send you an
e-mail regarding a quote for this. I told him you were a tremendous
help and your staff is so friendly and welcoming.
You can respond to my e-mail here or send me one at work at
ascaccia@pentax.ca. Either one is fine.
Again thank you so much for all your support. I look forward to
hearing from you on the armoire and night table.
Have a great day.
We wanted to thank you both for arranging for our kitchen table base to be
replaced.
We love the table and thank you both for your efforts and professionalism in
which you handled our request.
We really appreciate the customer service and personal touch.
Thank you again.
Best wishes,
Ellen & Rick
