May 2011
Steve,
I wanted to let you know how much I appreciated the help both Adriana and Georgi provided me this weekend as I selected furniture for my condo. Adriana stuck with me as I texted pictures to my wife and guided me through a process that I really had not done before---she is a real pro. I look forward to the delivery of my furnishings and how they will make my new house a home. Thanks again, Jim
March 2011 Dear Mary Beth and Georgi,
Wanted to let you both know that we are very happy with the new replacement table. It is fabulous! Such a pleasure to finalize this long standing issue that we thought could not be rectified. The customer service you have shown us has been really great. Right from the beginning Mary Beth was terrific. She had a sunny disposition even when we expressed frustration. Thanks to you both and to Decorium which has great taste in furniture! We have been and will in future highly recommend your store to friends and family. Thanks again. Warmly, Victoria and Kevin
December 2010
December 2010
Steve, You have a great warehouse staff! Chris, Danny and Oscar were fabulous! Really friendly and helpful and most of all honest guys. They saw a slight flaw on the table and they are fixing it. Service was great! Ali
October 2010
Dear Joe,
I am absolutely delighted with my Decorium furniture selection. The whole design process has been seamless and I have been impressed by the professionalism of Decorium’s staff I have come into contact with, both in person and over the phone.
The design team was extremely knowledgeable and had a very keen eye for detail. The design of my new condominium furniture layout and the various steps through to completion was clearly explained.
It is such a pleasure to deal with a professional family owned corporation that delivers a high quality product. It just does not happen by luck. I know from the industry it is the corporations that are managed by a team of 50-100 in one location always gives you the best quality, service and price.
I arrived today at Decorium at 2:40 and was finished by 4:00, made the initial deposit and was emailed the full invoice information package plus spoke to both the Design Associate and Design Consultant all by 6:00 PM. WOW! No one can do that in the furniture business. Great job.
I noticed things such a publicly displayed Mission Statement which I took the time to read. It said to me Trust, Respect and Integrity. Plain and simple.
You have a terrific website and I am very moved by your corporations’ humble but very generous philanthropy which means so much to me personally.
I will write you again when the next step occurs and will definitely be looking to use Decorium for future projects.
Best regards,
Bill Breuls
September 2010 Thank you for all your hard work. And all your beautiful furniture. I could never do all this without Decorium. Your 2 installers were FANTASTIC and worked their buns off full tilt all day. August 2010 Hi Luigi, I wanted to write this letter to express my gratitude towards you. I was in Decorium last Saturday (Aug 7th) in search for the perfect leather sofa for my living room. I saw something I liked, but it was very much out of my budget. A sales lady at your store showed me a few other options, but they were not what I was looking for. I went to several other stores and saw many sofas, but I had my heart set on the one in your store. So, I came back to Decorium, the following day (Sunday) along with my parents to get their view on this sofa. They loved it! It was a busy day at your store and the sales lady was kind enough to stop by and talk to me briefly about the sofa. I was asked to look at the color options in leather. I chose the color I liked, but when the lady came around again, I was told that the price would go up by $2000.00. I was disillusioned and decided against the purchase. We were on our way out when we were introduced to you. I asked for your advice on the sofa, since I had learnt that with my choice of color, the price would increase significantly. You asked all the right questions, and knew what you were talking about. You showed me samples of less costly options that were available in leather. This in turn dramatically lowered the cost of the sofa. (even less that the listed price shown). Furthermore, you said that there was a 20% discount offer! That was what sealed the deal. So, not only did I get the sofa I really wanted within my budget, but also with an additional discount. I was a very satisfied customer! Thank you for being an excellent listener. Thank you for your time. Your patience is admirable. Your knowledge of the products you represent is evident. My experience after you arrived on the scene was a fun one and one that I will always remember. I would like to wish you all the very best in your future endeavors. I am sure you will be extremely successful in whatever you do, since you do it with such passion – and it shows! Sincerely, Shaefaly April 2010
G.Eckhardt from Toronto
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We would like to thank Sita Sagarbarria for her assitance when we visited Decorium. We had previously purchased furniture from another store and were advised 8 weeks after the order that the fabric was discontinued. Sita was very helpful in assisting us with choosing fabrics in an effort to avoid re-painting the room. She was very helpful, professional and understanding of our situation.
Thank you,
Gino and Janet
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March 2010 Hi Angie, I would like to thank you, on behalf of my Mom, for the delivery of her credenza. It appears to me that the delivery even came early. She is absolutely delighted with the product. Also, your delivery team were exceptionally helpful, efficient and clean, and yes even very friendly....they are to be commended. We had a custom furniture business in Toronto for almost 50 years, and appreciate quality, reliability and most important customer service the way it used to be. Thank you. My Mom was very happy that your delivery team moved her old HD TV, as she is awaiting a new Flat screen, and was going to sell that, that she gave it to your team. Cheers, Rainer & Inge February 2010 Hello Maribeth, Hope all is well with you. I've been traveling for a while but I meant to send this e-mail for some time now. I'd like to thank you and your team for your help in this matter. The repair is absolutely beautiful and my compliments to the repair shop and Decorium. Ths. Again. Regards, Alex
January 2010
Hi Steve,
Hope that all is well with you and your family. We just wanted to tell you that we are so happy with the way our dining room set looks and how it fits so nicely into our dining room. We have received so many compliments on everything!
Thanks so much,
Julia
December 2009
Steve,
Your guys were great! I am sure you know this, but very polite, courtesy to me and each other, thorough and efficient.
They allowed me to clean up as they went to keep ahead of mess before bed went in, etc. Very heavy piece (dresser) and they were very careful in the house for hardwood floors, walls, etc.
Thank you for your generosity with this process....I know that I will be doing more in the future.
Wishing you and your family a wonderful holiday season.....
Michele and Pete
November 2009
Good Evening Sita,
I have had my new sofa, chair and ottoman for a couple of weeks now and am thrilled with it!
I want to thank you for your excellent service and patience in helping me coordinate my new livingroom.
I'm looking forward to my new bed which I'm expecting in the next few weeks.
Thank you again Sita ... I couldn't have done it without you!
from Leslie
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Hi Jack
Thank you so much for your quick, thorough and professional reply.
Much appreciated.
Looking forward to spending the cash with you!!
Thanks again.
Sincerely.
Thank you for all your hard work. And all your beautiful furniture.
I could never do all this without Decorium. Your 2 installers were
FANTASTIC and worked their buns off full tilt all day.
Thank You.
Just to let you know I dropped by the store and spoke with the manager,
Karen. She very kindly cancelled the order for the nest chair. She was very understanding about
my dilemma. So, I now have a store credit and I will probably be in on Friday or Saturday.
I am thinking about a chair you have there, a smaller, leather recliner that I really like. SKU #32148.
So I will order that or something else with my credit note.
I did tell Karen to go ahead and order the bedroom set! I am very excited about it!
All the pieces will fit in the master bedroom.
I received your thank-you note, that was very kind.
I must say, everyone at Decorium has been exceptionally kind and helpful.
What a great experience!
See you again soon.
Thank you.
How are you doing? It was great meeting you and I truly appreciate
all your help and customer service regarding the Parasol Bed I
purchased yesterday. I left your store extremely happy and so did my
friend Edith. I will definitely send as many friends and family as I
can to you at Decorium.
As per our conversation, I noticed that there is a mirrored armoire on
your website that I did not see in your store. Do you have that
available? The model (sku #) on line is 900558 but I'm not sure if
that's for the bed only. Would you be able to quote me your very best
price for the night table and armoire as well. I was originally going
to mix the pieces up but I once I saw the armoire on line, I may just
come in and finish the set off if the price is reasonable.
On a different note, I referred you to my youngest brother Cristian
who is interested in the bedroom set from Aico called Palais Royale.
I just wanted to give you a heads up that he's going to send you an
e-mail regarding a quote for this. I told him you were a tremendous
help and your staff is so friendly and welcoming.
You can respond to my e-mail here or send me one at work at
ascaccia@pentax.ca. Either one is fine.
Again thank you so much for all your support. I look forward to
hearing from you on the armoire and night table.
Have a great day.
We wanted to thank you both for arranging for our kitchen table base to be
replaced.
We love the table and thank you both for your efforts and professionalism in
which you handled our request.
We really appreciate the customer service and personal touch.
Thank you again.
Best wishes,
Ellen & Rick
